I got a new phone. How can I transfer my game data to it?
To prevent data loss, we strongly recommend linking your game account to a third-party platform (such as Apple ID, Google Play, Facebook, or your phone number). Once you have linked the account on your old phone, simply download the game on your new phone and log in with the same third-party platform to sync all of your progress and data.
The game says "insufficient storage" when I try to update it. What should I do?
Game updates require some extra space to unpack the installation files. Please go to your phone's "Settings > Storage" and clear some unused apps, photos, or cache files to ensure you have enough available space. Then, try updating the game again.
I'm using a guest account. How do I link it to a permanent one?
On the main game screen, go to "Settings" or tap your "Profile Avatar," then navigate to the "Account" or "User Center" menu. There, you will find the "Link Account" option. You can choose the platform you wish to link to (e.g., Phone Number, WeChat, Apple ID) and follow the prompts to complete the process. Important: Guest account data is not saved online and can be permanently lost if you uninstall the game or change devices. Please be sure to link your account as soon as possible!
Is it normal for the game to cause overheating and fast battery drain? How can I reduce it?
It's normal for graphically intensive games to use more processing power, which can lead to your device heating up and consuming more battery. To mitigate this, you can go to the in-game "Graphics Settings" and try lowering the quality, frame rate (FPS), and disabling some special effects. We also recommend avoiding long play sessions while your phone is charging.
The game is stuck on the loading screen or keeps crashing. What should I do?
Check if your network connection is stable; force close the game completely from the background, and then reopen it.
Can I delete my game account?
Yes, we respect your decision. In accordance with regulations, we provide an account deletion feature. You can find the deletion request option in the "Settings > Account" menu. Please note: Account deletion is an irreversible action. Once the process is complete, all your data, including characters, items, and purchase history, will be permanently erased and cannot be recovered. Please proceed with caution.