Introduction
Welcome ("you" or "the user") to the game products and related services (collectively, "our Services") provided by Epoch Forge Inc., registered at 25 FIRST AVENUE SW, STE A WATERTOWN,SD 57201 (hereinafter "we," "us," or "the Company"). We understand the importance of your personal information and are committed to protecting it by taking appropriate security measures in accordance with legal and regulatory requirements.
This "Epoch Forge Inc. Game Services Privacy Policy" (hereinafter "this Policy") is intended to clearly explain how we collect, use, store, share, transfer, and protect your personal information when you use our Services, as well as the rights you have concerning your information. This Policy applies to all game products and services we provide, including but not limited to mobile games, PC games, official game websites, player communities, customer support, and various game-related activities.
Before you begin using our Services, please be sure to read and fully understand all the contents of this Policy, paying special attention to the terms marked in bold or underlined. By clicking "Agree," "Accept," or a similar button, or by registering, logging in, or otherwise using our Services, you indicate that you have fully understood and agree to all the terms of this Policy and consent to our processing of your personal information as described herein.
If you have any questions, comments, or suggestions regarding this Policy, or if you need to exercise any of your rights, please contact us through the contact information provided at the end of this Policy.
Table of Contents
- 1.Definitions
- 2.How We Collect and Use Your Personal Information
- 3.How We Use Cookies and Similar Technologies
- 4.How We Share, Transfer, and Publicly Disclose Your Personal Information
- 5.How We Store and Protect Your Personal Information
- 6.Your Rights
- 7.Protection of Minors
- 8.Third-Party Services
- 9.Cross-Border Transfer of Personal Information
- 10.Updates to This Policy
- 11.How to Contact Us
1. Definitions
Personal Information: Any information recorded electronically or by other means that relates to an identified or identifiable natural person, excluding information that has been anonymized.
Sensitive Personal Information: Personal information that, if leaked or used illegally, could easily lead to the infringement of a natural person's dignity or harm to their personal or property safety. This includes, but is not limited to, biometric data, religious beliefs, specific identity, medical health records, financial accounts, and location tracking data, as well as the personal information of minors under the age of fourteen. In this Policy, potential Sensitive Personal Information will be highlighted in bold.
We or Epoch Forge Inc.: Refers to Epoch Forge Inc. and its current or future affiliated companies.
You or User: Refers to registered users and visitors who use our products and/or services.
Our Services: Refers to the various game products and related services provided to you through websites, clients, mini-programs, and other platforms that we legally own and operate.
De-identification: The process of treating personal information to ensure that a specific natural person cannot be identified without the use of additional information.
Anonymization: The process of treating personal information to ensure that a specific natural person cannot be identified and the process cannot be reversed. Anonymized information is not considered personal information.
2. How We Collect and Use Your Personal Information
During your use of our Services, we will adhere to the principles of lawfulness, fairness, and necessity, collecting and using only the personal information essential for providing our product functions.
Information You Provide Directly to Us
To provide you with the core functions of our Services, you will need to authorize us to collect and use necessary personal information. If you refuse to provide this information, you may not be able to use our Services properly.
Account Registration and Login: When you register for a Epoch Forge Inc. game account, you will need to provide your [email protected], mobile phone number, and a username and password of your creation. We collect this information to help you complete registration, verify your identity, and secure your account. If you choose to log in using a third-party account (e.g., a social media account), we will, with your authorization, obtain your public profile information (such as your nickname and avatar) and other information you authorize from that third party.
Identity Verification: To comply with applicable legal requirements for real-name registration in online games, we may need you to provide your real name and identity document number to complete identity verification. This information is considered sensitive personal information, which we collect solely for the purpose of fulfilling legal obligations and will protect with strict security measures.
Virtual Property and Payments: When you make purchases or top-ups within our Services, you will need to complete the transaction on a third-party payment platform. We will obtain information from that payment platform, such as your payment status, order number, and transaction amount, to confirm your payment instruction and complete the transaction. We do not directly collect or store your bank card number, payment passwords, or other sensitive payment information.
Customer Service and Feedback: When you contact our customer service or participate in our surveys or events, you may need to provide your account information, contact details (such as email address or phone number), a description of the issue you encountered, relevant screenshots or videos, and your communication records with customer service. We collect this information to verify your issue, contact you, provide solutions, and improve our service quality.
Profile Information: You may choose to fill in or upload information such as a nickname, avatar, or personal signature to your game profile. This information helps us provide you with a more personalized service and social experience. Not providing this information will not affect your ability to use the basic functions of the game.
Information We Collect Automatically During Your Use of Our Services
To ensure the proper functioning of our Services, optimize your gaming experience, and protect your account security, we automatically collect the following information:
Device and Network Information: When you use our Services, we collect your device information, such as device model, operating system version, unique device identifiers (e.g., IDFA, OAID, MAC address, IMEI), device settings, and hardware and software characteristics. We also collect your network information, such as IP address, network type (Wi-Fi, 4G/5G), carrier information, and browser type and language settings. This information is essential for providing and securing our Services.
Game Log and Usage Data: We record your detailed operational logs when you use our Services, including but not limited to your login logs, game character information (level, equipment, achievements), gameplay duration, match information, item transaction history, interaction information (such as friend lists, chat history), error logs, crash reports, and performance data. We collect this data to analyze and resolve issues, combat cheating and other violations, optimize game performance, and enhance your gaming experience. Please note that your chat history may be reviewed by us for content security purposes to maintain a healthy and harmonious gaming environment.
Geolocation Information: Only when necessary for specific features (such as location-based team-ups or finding nearby players), we will, with your explicit consent, collect your precise or coarse geolocation information. You can disable location permissions at any time in your device settings. Disabling this will prevent you from using location-related features but will not affect other functions.
Personal Information We Obtain from Third Parties
We may collect and use your personal information from third parties (our partners) within the scope of your authorization. For example, if you download or use our games through an advertisement link we have placed, we may obtain information related to ad delivery and performance measurement (such as clicks and conversion data) from the advertising partner for ad performance analysis and optimization. We will ensure the legality of the third-party source and require them to comply with relevant laws and regulations.
Purposes of Using Your Personal Information
We will strictly adhere to legal regulations and our agreement with you, using the collected personal information for the following purposes: providing, maintaining, and securing services; optimizing and improving services; personalized content and advertising; communicating with you; and fulfilling legal obligations.
Exceptions to Requiring Consent
According to relevant laws and regulations, we may collect and use your personal information without your consent in certain situations, such as where it is necessary for the performance of a contract, for fulfilling legal obligations, for responding to public health emergencies, for public interest purposes, or where the information has been legally made public.
3. How We Use Cookies and Similar Technologies
To ensure the proper functioning of our websites and applications, provide you with a more seamless browsing experience, and recommend content that may interest you, we store small data files called Cookies on your computer or mobile device. Most browsers provide users with the ability to manage Cookies. You can accept, reject, or delete Cookies through your browser settings. However, please note that if you disable Cookies, you may not be able to enjoy the best service experience, and some services may not function correctly. In addition to Cookies, we may also use other similar technologies such as web beacons and pixel tags.
4. How We Share, Transfer, and Publicly Disclose Your Personal Information
Sharing
We will not share your personal information with any company, organization, or individual outside of Epoch Forge Inc., except in the following cases: with your explicit consent; for legal reasons; with our affiliates; and with authorized partners. For companies, organizations, and individuals with whom we share personal information, we will sign strict data protection agreements, requiring them to handle personal information in accordance with our instructions, this Policy, and any other relevant confidentiality and security measures.
Transfer
We will not transfer your personal information to any company, organization, or individual, except in the following cases: after obtaining your explicit consent; or in the event of a merger, acquisition, division, dissolution, or bankruptcy liquidation involving the transfer of personal information, we will require the new entity holding your personal information to continue to be bound by this Policy.
Public Disclosure
We will only publicly disclose your personal information in the following circumstances: after obtaining your explicit consent; or when required by law, legal proceedings, litigation, or mandatory requests from government authorities.
5. How We Store and Protect Your Personal Information
Storage of Personal Information
Storage Location: As a general principle, we will store the personal information we collect and generate in data centers located in the region where we provide services to you. However, because we may provide products or services through resources and servers located around the world, your personal information may be transferred to or accessed from other jurisdictions outside the country/region where you use the Services. In such cases, we will ensure that your personal information receives a level of protection that is at least equivalent to that provided in your jurisdiction.
Storage Period: We will retain your personal information only for the minimum period necessary to achieve the purposes described in this Policy and as required by laws and regulations. After this storage period expires, we will delete or anonymize your personal information.
Protection of Personal Information
We have implemented industry-standard security measures to protect the personal information you provide. This includes technical measures like encryption and access control mechanisms, as well as administrative measures such as establishing data security management systems and requiring personnel to fulfill confidentiality obligations. We have also developed an emergency response plan for cybersecurity incidents and will act in accordance with legal requirements to inform you and report to regulatory authorities.
6. Your Rights
In accordance with relevant laws, you have the right to access, rectify, or erase your personal information. You also have the right to withdraw your consent, de-register your account, and obtain a copy of your personal information. You can exercise these rights through in-game settings or by contacting our customer service. To ensure security, we may ask you to verify your identity before processing your request. We will respond within a reasonable timeframe as prescribed by law.
7. Protection of Minors
Our services are primarily intended for adults. If you are a minor, we require that you read this Policy with a parent or guardian and obtain their consent before using our Services. We will only use or disclose personal information of minors where permitted by law or with explicit parental consent. If we discover we have collected a minor's data without such consent, we will delete it. Guardians can contact us to review, modify, or delete their child's information.
8. Third-Party Services
Our Services may contain links to third-party websites, products, and services. These are governed by their own privacy policies. We recommend you read their policies before providing any personal information. We are not responsible for how third parties handle your data.
9. Cross-Border Transfer of Personal Information
As described above, your personal information may be transferred to jurisdictions outside your home country/region. When making such transfers, we will ensure your information receives an equivalent level of protection by using appropriate safeguards, such as signing standard contractual clauses or obtaining your consent, in compliance with applicable data protection laws.
10. Updates to This Policy
We may update this Privacy Policy from time to time. We will not reduce your rights under this Policy without your explicit consent. For any material changes, we will notify you through a prominent notice on our website, email, or in-game notification. We will also keep prior versions of this Policy on file for your review.
11. How to Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you wish to exercise any of your legal rights, please contact us through the following means:
Company Name: Epoch Forge Inc.
Contact Address: 25 FIRST AVENUE SW, STE A WATERTOWN,SD 57201
Contact Email: [email protected]
We will review your request as soon as possible and respond within a reasonable timeframe after verifying your identity, typically within fifteen business days. If you are not satisfied with our response, you may lodge a complaint with the relevant supervisory authority or file a lawsuit with a competent court.